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After upgrading magento version 2.1.0 to 2.2.1 getting error unable to unserialize value #12491

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pradeepnew opened this issue Nov 30, 2017 · 6 comments
Closed

After upgrading magento version 2.1.0 to 2.2.1 getting error unable to unserialize value #12491

pradeepnew opened this issue Nov 30, 2017 · 6 comments
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Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Progress: needs update

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@pradeepnew
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pradeepnew commented Nov 30, 2017 •
edited
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I have tried to upgrade 2.1.0 to 2.2.1 version via composer upgrade.
Upgrade was successful but when i try to open website frontend, its showing "Unable to unserialize value" error.

Preconditions
Magento 2.2.1
PHP 7.0

Steps to reproduce
Upgrade 2.1.0 version to latest 2.2.1 via composer
run upgrade command and deploy command

Expected result
All fine but when we try to open website it throwing error Unable to unserialize value.

Actual result
`1 exception(s):
Exception #0 (InvalidArgumentException): Unable to unserialize value.

Exception #0 (InvalidArgumentException): Unable to unserialize value.
#0 /var/www/html/vendor/magento/module-widget/Helper/Conditions.php(59): Magento\Framework\Serialize\Serializer\Json->unserialize('a:2:[i:1;a:4:[s...')
#1 /var/www/html/vendor/magento/module-catalog-widget/Block/Product/ProductsList.php(259): Magento\Widget\Helper\Conditions->decode('a:2:[i:1;a:4:[s...')
#2 /var/www/html/vendor/magento/module-catalog-widget/Block/Product/ProductsList.php(236): Magento\CatalogWidget\Block\Product\ProductsList->getConditions()
#3 /var/www/html/generated/code/Magento/CatalogWidget/Block/Product/ProductsList/Interceptor.php(50): Magento\CatalogWidget\Block\Product\ProductsList->createCollection()
#4 /var/www/html/vendor/magento/module-catalog-widget/Block/Product/ProductsList.php(216): Magento\CatalogWidget\Block\Product\ProductsList\Interceptor->createCollection()
#5 /var/www/html/vendor/magento/framework/View/Element/AbstractBlock.php(666): Magento\CatalogWidget\Block\Product\ProductsList->_beforeToHtml()
#6 /var/www/html/generated/code/Magento/CatalogWidget/Block/Product/ProductsList/Interceptor.php(817): Magento\Framework\View\Element\AbstractBlock->toHtml()
#7 /var/www/html/vendor/magento/framework/View/Layout.php(558): Magento\CatalogWidget\Block\Product\ProductsList\Interceptor->toHtml()
#8 /var/www/html/vendor/magento/framework/View/Layout.php(534): Magento\Framework\View\Layout->_renderBlock('71feee93b718ea1...')
#9 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('71feee93b718ea1...')
#10 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('71feee93b718ea1...')
#11 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('71feee93b718ea1...', true)
#12 /var/www/html/vendor/magento/framework/View/Layout.php(585): Magento\Framework\View\Layout\Interceptor->renderElement('71feee93b718ea1...')
#13 /var/www/html/vendor/magento/framework/View/Layout.php(536): Magento\Framework\View\Layout->_renderContainer('content')
#14 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('content')
#15 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('content')
#16 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('content', true)
#17 /var/www/html/vendor/magento/framework/View/Layout.php(585): Magento\Framework\View\Layout\Interceptor->renderElement('content')
#18 /var/www/html/vendor/magento/framework/View/Layout.php(536): Magento\Framework\View\Layout->_renderContainer('main')
#19 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('main')
#20 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('main')
#21 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('main', true)
#22 /var/www/html/vendor/magento/framework/View/Layout.php(585): Magento\Framework\View\Layout\Interceptor->renderElement('main')
#23 /var/www/html/vendor/magento/framework/View/Layout.php(536): Magento\Framework\View\Layout->_renderContainer('columns')
#24 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('columns')
#25 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('columns')
#26 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('columns', true)
#27 /var/www/html/vendor/magento/framework/View/Layout.php(585): Magento\Framework\View\Layout\Interceptor->renderElement('columns')
#28 /var/www/html/vendor/magento/framework/View/Layout.php(536): Magento\Framework\View\Layout->_renderContainer('main.content')
#29 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('main.content')
#30 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('main.content')
#31 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('main.content', true)
#32 /var/www/html/vendor/magento/framework/View/Layout.php(585): Magento\Framework\View\Layout\Interceptor->renderElement('main.content')
#33 /var/www/html/vendor/magento/framework/View/Layout.php(536): Magento\Framework\View\Layout->_renderContainer('page.wrapper')
#34 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('page.wrapper')
#35 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('page.wrapper')
#36 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('page.wrapper', true)
#37 /var/www/html/vendor/magento/framework/View/Layout.php(585): Magento\Framework\View\Layout\Interceptor->renderElement('page.wrapper')
#38 /var/www/html/vendor/magento/framework/View/Layout.php(536): Magento\Framework\View\Layout->_renderContainer('page.wrapper.ou...')
#39 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('page.wrapper.ou...')
#40 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('page.wrapper.ou...')
#41 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('page.wrapper.ou...', true)
#42 /var/www/html/vendor/magento/framework/View/Layout.php(585): Magento\Framework\View\Layout\Interceptor->renderElement('page.wrapper.ou...')
#43 /var/www/html/vendor/magento/framework/View/Layout.php(536): Magento\Framework\View\Layout->_renderContainer('root')
#44 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(206): Magento\Framework\View\Layout->renderNonCachedElement('root')
#45 /var/www/html/vendor/magento/framework/View/Layout.php(489): Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('root')
#46 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(193): Magento\Framework\View\Layout->renderElement('root', true)
#47 /var/www/html/vendor/magento/framework/View/Layout.php(954): Magento\Framework\View\Layout\Interceptor->renderElement('root')
#48 /var/www/html/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\View\Layout->getOutput()
#49 /var/www/html/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\View\Layout\Interceptor->___callParent('getOutput', Array)
#50 /var/www/html/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\View\Layout\Interceptor->Magento\Framework\Interception{closure}()
#51 /var/www/html/generated/code/Magento/Framework/View/Layout/Interceptor.php(494): Magento\Framework\View\Layout\Interceptor->___callPlugins('getOutput', Array, Array)
#52 /var/www/html/vendor/magento/framework/View/Result/Page.php(257): Magento\Framework\View\Layout\Interceptor->getOutput()
#53 /var/www/html/vendor/magento/framework/View/Result/Layout.php(170): Magento\Framework\View\Result\Page->render(Object(Magento\Framework\App\Response\Http\Interceptor))
#54 /var/www/html/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\View\Result\Layout->renderResult(Object(Magento\Framework\App\Response\Http\Interceptor))
#55 /var/www/html/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\View\Result\Page\Interceptor->___callParent('renderResult', Array)
#56 /var/www/html/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\View\Result\Page\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Response\Http\Interceptor))
#57 /var/www/html/generated/code/Magento/Framework/View/Result/Page/Interceptor.php(130): Magento\Framework\View\Result\Page\Interceptor->___callPlugins('renderResult', Array, Array)
#58 /var/www/html/vendor/magento/framework/App/Http.php(139): Magento\Framework\View\Result\Page\Interceptor->renderResult(Object(Magento\Framework\App\Response\Http\Interceptor))
#59 /var/www/html/vendor/magento/framework/App/Bootstrap.php(256): Magento\Framework\App\Http->launch()
#60 /var/www/html/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http))
#61 {main}`
@magento-engcom-team magento-engcom-team added Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed and removed Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed labels Nov 30, 2017
@magento-engcom-team
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@pradeepnew , thank you for your report.
Please use the issue reporting guidelines to report an issue. Please, edit issue description and include the preconditions, the steps required to reproduce, the actual result, and the expected result.
Please, add the following information:

  • Preconditions: Magento version
  • Steps to reproduce
  • Expected result
  • Actual result

@eCommerceGorilla
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If you disable your third party modules and then refresh your cache you should gain access back to the site. More than likely you have a module that have not been updated to run with the 2.2 serialization changes outlined http://devdocs.magento.com/guides/v2.2/release-notes/backward-incompatible-changes.html

@duongquyet
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Hi,
I have same problem. Did you fix it?

@magento-engcom-team
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@pradeepnew thanks for the feedback. Unfortunately, we cannot reproduce this issue. Please provide more detailed steps to reproduce or try to reproduce this issue on a clean installation or latest release.

@daniloargentiero
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daniloargentiero commented Dec 12, 2017 •
edited
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I had the same problem.
Flush your cache should be fix your problem, in my case:

redis-cli flushall

If this isn't enough, also truncate these tables:

  • magento_logging_event (not recoverable)
  • sales_invoice_grid
  • sales_order_grid

After upgarade you can recover the tables' content:

  1. Set this configuration: config/system/developer grid async -> enabled
  2. Run the cron
  3. Set this configuration: config/system/developer grid async -> previous value

I hope it works for you.

@magento-engcom-team magento-engcom-team added the Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed label Dec 15, 2017
@magento-engcom-team
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@pradeepnew, thank you for your report.
We were not able to reproduce this issue by following the steps you provided. If you'd like to update it, please reopen the issue.

@magento-engcom-team magento-engcom-team added the Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch label Dec 20, 2017
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Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Progress: needs update
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@daniloargentiero @duongquyet @pradeepnew @okorshenko @eCommerceGorilla @magento-engcom-team