Opening certain apps has sometimes a delay.

[piiskop]

Steps to reproduce

Just click around in the calendar and files! Sometimes you can't reproduce, sometimes you can.

Expected behaviour

The targets will be loaded immediately.

Actual behaviour

The targets will sometimes be loaded with a delay of ten seconds or so.

Server configuration detail

Operating system: Linux 4.15.0-118-generic #119-Ubuntu SMP Tue Sep 8 12:30:01 UTC 2020 x86_64

Webserver: Apache/2.4.29 (Ubuntu) (apache2handler)

Database: mysql 10.1.47

PHP version:

7.2.24-0ubuntu0.18.04.7
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, sodium, session, standard, apache2handler, mysqlnd, PDO, xml, apcu, apc, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imagick, imap, intl, json, exif, mysqli, pdo_mysql, Phar, posix, readline, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, Zend OPcache

Nextcloud version: 20.0.2 - 20.0.2.2

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

Array
(
[maps] => Array
(
[INVALID_HASH] => Array
(
[lib/Controller/RoutingController.php] => Array
(
[expected] => a76dc79838a1e32aceb8d4ec917062bbe8dfad71191e02f6b52520d222f15469d7475967645e1062b7e645cfa11adbb8c14b9b1e32fc6799217d28aa9e89a8f2
[current] => 5cbb4f7111ae93b0e9bdb9daf880acada819956940030a1b7eb3fa5d4125352e2f8e09f6c79b43c7683e8a4ba4db677bdf81194a4048609a68b1967d6db94e20
)

            )

    )

)

List of activated apps

Enabled:
 - accessibility: 1.6.0
 - activity: 2.13.3
 - admin_audit: 1.10.0
 - audioplayer: 3.0.0
 - bruteforcesettings: 2.0.1
 - calendar: 2.1.2
 - cloud_federation_api: 1.3.0
 - comments: 1.10.0
 - contactsinteraction: 1.1.0
 - dashboard: 7.0.0
 - dav: 1.16.1
 - deck: 1.2.2
 - federatedfilesharing: 1.10.1
 - federation: 1.10.1
 - files: 1.15.0
 - files_external: 1.11.1
 - files_pdfviewer: 2.0.1
 - files_rightclick: 0.17.0
 - files_sharing: 1.12.0
 - files_texteditor: 2.14.0
 - files_trashbin: 1.10.1
 - files_versions: 1.13.0
 - files_videoplayer: 1.9.0
 - firstrunwizard: 2.9.0
 - forms: 2.0.4
 - gpxmotion: 0.1.0
 - issuetemplate: 0.7.0
 - logreader: 2.5.0
 - lookup_server_connector: 1.8.0
 - mail: 1.7.1
 - maps: 0.1.8
 - metadata: 0.12.0
 - nextcloud_announcements: 1.9.0
 - notifications: 2.8.0
 - oauth2: 1.8.0
 - onlyoffice: 2.1.2
 - password_policy: 1.10.1
 - photos: 1.2.0
 - polls: 1.6.2
 - privacy: 1.4.0
 - provisioning_api: 1.10.0
 - recommendations: 0.8.0
 - registration: 0.5.2
 - richdocuments: 3.7.11
 - scanner: 0.2.0
 - serverinfo: 1.10.0
 - settings: 1.2.0
 - sharebymail: 1.10.0
 - support: 1.3.0
 - survey_client: 1.8.0
 - systemtags: 1.10.0
 - tasks: 0.13.6
 - text: 3.1.0
 - theming: 1.11.0
 - twofactor_backupcodes: 1.9.0
 - updatenotification: 1.10.0
 - user_status: 1.0.1
 - viewer: 1.4.0
 - weather: 1.7.4
 - weather_status: 1.0.0
 - wopi: 3.5.6
 - workflowengine: 2.2.0
Disabled:
 - dicomviewer
 - drawio
 - drop_account
 - emlviewer
 - encryption
 - external
 - files_automatedtagging
 - files_external_gdrive
 - ojsxc
 - spreed
 - user_ldap

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "nextcloud.tennis24.ee"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "20.0.2.2",
    "overwrite.cli.url": "https:\/\/test.tennis24.ee\/nextcloud",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "maintenance": false,
    "theme": "",
    "loglevel": 0,
    "app_install_overwrite": [
        "onlyoffice",
        "dashboard",
        "files_external_gdrive",
        "dicomviewer",
        "calendar"
    ],
    "tempdirectory": "\/projektid\/nextcloud\/data",
    "overwriteprotocol": "https",
    "mysql.utf8mb4": true,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "has_rebuilt_cache": true,
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpmode": "smtp",
    "mail_sendmailmode": "smtp",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtpauth": 1,
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "587",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpsecure": "tls"
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption:

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

Client configuration

Browser: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36

Operating system:

Logs

Web server error log

Insert your web server log here 

Nextcloud log

Insert your Nextcloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

[solracsf]

I'm sorry to say but this seems a server/configuration issue, not a Nextcloud bug.
I would try https://help.nextcloud.com to help you debug your setup.

[kesselb]

It might be a configuration issue or a bug somewhere. There are many factors that influence the response times. I'm closing the report for now as the provided information are not enough to narrow down the problem. Feel free to report back if you are able to tackle it down to a certain app or action.

[piiskop]

How can I figure out what exactly causes the slow loading sometimes? For instance, now, I opened Files and loading was slow. Navigating in Files was immediate. Uploading a file also. Then, I opened Calendar and loading was slow again.

[gu1ll0me]

@piiskop Same problem on my side. Disabling Collabora Online 3.7.11 solved the loading delay.

See nextcloud/richdocuments#1282