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I've already added a resolution column to the tickets table which references note_id. A note could be marked as the resolution when creating a note (checkbox), or in the actions menu of the note. The note marked as resolution would be highlighted. It could be shown at the top, or there could be an object in the ticket details area that could be clicked to shown the resolution.
The text was updated successfully, but these errors were encountered:
I've already added a resolution column to the tickets table which references note_id. A note could be marked as the resolution when creating a note (checkbox), or in the actions menu of the note. The note marked as resolution would be highlighted. It could be shown at the top, or there could be an object in the ticket details area that could be clicked to shown the resolution.
The text was updated successfully, but these errors were encountered: