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Black Screen Issue on Interstitial and Rewarded Ads #300
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@faresbh - Thank you for reporting this. Would you be able to report the ad to us via our SDK's Creative Debugger? Also would you be able to send over our SDK's verbose logs? |
This is happening with every ad. Not related to a specific creative. Here's the logs I get. Update: We are not using any mediations adapters. This is happening with only AppLovin SDK integrated via cocoapods.
|
@faresbh Could you please share the complete log from a session where you reproduce the black screen issue? The snippet you shared here doesn't have the |
@maximilianbuck here it's is: the logs are filtered to AppLovinSdk
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@faresbh would you be able to share the IPA? There are a lot of logging lines that are missing in your log so it would be easiest if we could reproduce on our end. |
This is occurring for people using my app as well, with the latest AppLovin MAX SDK iOS v13. It doesn't happen every single time, just for some interstitials for some ad views in certain locations at certain times. I haven't been able to provide a log for it yet. Any update on this? |
@zodttd there have been several fixes in more recent SDK versions in relation to black screens but without more information I can't really say whether or not the original issue was resolved or not. |
The app implemented the latest 13.0.0 SDK. This issue was user-reported
when they received an interstitial ad and was described the exact same as
the original bug report here. I suspect the mentioned template error was
received. If I can reproduce the issue I will grab a verbose log for you.
The user was receiving AppLovin MAX mediation ads from multiple providers.
I am attempting to find out if reducing it to strictly AppLovin ads will
still have me receive reports of this issue. Hopefully this will help track
down the issue causing this as more reports come in. Thank you.
…On Wed, Sep 25, 2024 at 10:28 AM maximilianbuck ***@***.***> wrote:
@zodttd <https://github.com/zodttd> there have been several fixes in more
recent SDK versions in relation to black screens but without more
information I can't really say whether or not the original issue was
resolved or not.
Do you have any further information you could share like the Creative
Debugger
<https://dash.applovin.com/documentation/mediation/ios/testing-networks/creative-debugger>
output?
Do you only run AppLovin ads or do you have specific information that
points to this coming from our ads specifically?
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@zodttd we believe we might have found the issue that would've lead to black screens and rolled out a fix. Let me know if you're still able to reproduce. |
Thank you so much! I’ll implement the fix and if I find any issue I’ll let
you know.
…On Thu, Sep 26, 2024 at 9:55 AM maximilianbuck ***@***.***> wrote:
@zodttd <https://github.com/zodttd> we believe we might have found the
issue that would've lead to black screens and rolled out a fix. Let me know
if you're still able to reproduce.
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MAX SDK Version
12.3.0
Device/Platform Info
iOS
Current Behavior
Environment:
AppLovin SDK Versions:
11.11.3
,12.2.1
,12.1.0
,12.3.0
Ad Types: Interstitial and Rewarded Ads
Issue:
We are experiencing a critical issue where interstitial and rewarded ads either start with or transition to a black screen, making them non-interactive and preventing proper ad lifecycle completion. This problem persists across multiple versions of the AppLovin SDK as listed above. The specifics of the issue are as follows:
Interstitial Ads: The issue occurs after the "Skip" button is pressed or when the ad is supposed to transition to the End card. In some cases, the interstitial ad displays a black screen immediately upon launch. The
didDisplay
anddidHide
delegate methods are not triggered in these scenarios.Rewarded Ads: For rewarded ads, a black screen appears after the video concludes and attempts to present the SKOverlay on what is presumed to be the End card. Similar to interstitial ads, the
didDisplay
anddidHide
delegate methods fail to trigger.Xcode debugging:
The following error is logged by the AppLovin SDK when the black screen appears, which may provide insight into the underlying issue:
[AppLovinSdk] DEBUG [ALErrorReporter] template_error reported with code 200
As you can see here, this is the View from AppLovin SDK that being displayed resulting on a back screen.
Expected Behavior
No response
How to Reproduce
The issue can be reproduced by attempting to display interstitial or rewarded ads using the AppLovin SDK.
For interstitial ads, the black screen appears post-interaction with the "Skip" button or upon the time the End card should display.
For rewarded ads, the issue arises after the video completion as it transitions to present the SKOverlay.
Additional Info
No response
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