CustoMater: Ticketing System

Overview

CustoMater Ticketing System is an intelligent customer support solution that integrates AI-powered chatbots, a robust ticketing system, and a dynamic knowledge base. This system aims to streamline customer inquiries, automate responses, and continuously improve the knowledge base for more efficient customer service.

Features

• AI-powered chatbot for initial customer interaction
• Automated ticket creation for unresolved queries
• Real-time notifications for agents and customers
• Knowledge base integration for quick answers
• Sentiment analysis for prioritizing urgent issues
• Scalable architecture using microservices

System Architecture

The CustoMater AI Ticketing System is built on a microservices architecture, utilizing the following components:

• Frontend: React-based user interface
• Backend: NestJS API services
• Database: PostgreSQL for ticket and user data storage
• Message Queue: RabbitMQ for event-driven communication
• Search Engine: Elasticsearch for knowledge base

Getting Started

Prerequisites

• Node.js (v18 or later)
• Docker and Docker Compose

Installation

$ npm install

Running the app

# development
$ npm run start

# watch mode
$ npm run start:dev

# production mode
$ npm run start:prod

Test

# unit tests
$ npm run test

# e2e tests
$ npm run test:e2e

# test coverage
$ npm run test:cov

License

This project is licensed under the MIT License - see the LICENSE.md page for details.

Acknowledgments

• OpenAI for providing the GPT model used in our chatbot
• Elasticsearch for powering our knowledge base search
• The open-source community for the various libraries and tools used in this project