feat: Avoid IVR if a single language is configured

microsoft · Sep 26, 2024 · 0fcc4b7 · 0fcc4b7
1 parent e8d1649
commit 0fcc4b7
Show file tree

Hide file tree

Showing 2 changed files with 24 additions and 2 deletions.
diff --git a/function_app.py b/function_app.py
@@ -677,7 +677,9 @@ async def _trainings_callback(_call: CallStateModel) -> None:
         await on_call_connected(
             call=call,
             client=automation_client,
+            post_callback=_post_callback,
             server_call_id=server_call_id,
+            trainings_callback=_trainings_callback,
         )
 
     elif event_type == "Microsoft.Communication.CallDisconnected":  # Call hung up

diff --git a/helpers/call_events.py b/helpers/call_events.py
@@ -89,7 +89,9 @@ async def on_new_call(
 async def on_call_connected(
     call: CallStateModel,
     client: CallAutomationClient,
+    post_callback: Callable[[CallStateModel], Awaitable[None]],
     server_call_id: str,
+    trainings_callback: Callable[[CallStateModel], Awaitable[None]],
 ) -> None:
     logger.info("Call connected, asking for language")
     call.recognition_retry = 0  # Reset recognition retry counter
@@ -102,7 +104,10 @@ async def on_call_connected(
     )
     await asyncio.gather(
         _handle_ivr_language(
-            call=call, client=client
+            call=call,
+            client=client,
+            post_callback=post_callback,
+            trainings_callback=trainings_callback,
         ),  # First, every time a call is answered, confirm the language
         _db.call_aset(
             call
@@ -578,9 +583,24 @@ def _validate(
 
 
 async def _handle_ivr_language(
-    client: CallAutomationClient,
     call: CallStateModel,
+    client: CallAutomationClient,
+    post_callback: Callable[[CallStateModel], Awaitable[None]],
+    trainings_callback: Callable[[CallStateModel], Awaitable[None]],
 ) -> None:
+    # If only one language is available, skip the IVR
+    if len(CONFIG.conversation.initiate.lang.availables) == 1:
+        short_code = CONFIG.conversation.initiate.lang.availables[0].short_code
+        logger.info("Only one language available, selecting %s by default", short_code)
+        await on_ivr_recognized(
+            call=call,
+            client=client,
+            label=short_code,
+            post_callback=post_callback,
+            trainings_callback=trainings_callback,
+        )
+        return
+
     tones = [
         DtmfTone.ONE,
         DtmfTone.TWO,