6.4.4

Cerb6 (6.4.4) is a maintenance update released on August 1, 2013; it contains 13 minor fixes and usability enhancements from community feedback covering the recent 6.4 update. You can follow these instructions to upgrade.

• [Consistency] Updated links from cerb5.com to cerbweb.com
• [Virtual Attendants/Relay] The 'Relay email to workers' action in Virtual Attendants will include a ticket mask in the default subject line. This helps Blackberry/Exchange users have their replies properly associated with existing conversations, since that stack often doesn't include the 'In-Reply-To:' and 'References:' standard mail headers.
• [CHD-3435] [Web-API/Attachments] Fixed an issue with filters not being applied when searching attachment records through the Web-API.
• [Custom Fields/Fieldsets] Fixed an issue where deleting custom fieldsets could leave behind their fields.
• [Import] Fixed an issue on importing where the 'Upload' text on the import popup wasn't translated if the CRM plugin was disabled.
• [Setup/Mail/Reply-To] Fixed a bug introduced in CHD-3344 that prevented reply-to addresses from being deleted.
• [Virtual Attendants/Workers] The 'Set (variable) worker' action of Virtual Attendants is now capable of including additional lists of workers using behavior variables. This is useful when workers are being included from an external source like the ShiftPlanning plugin, and the 'set worker' action is picking one of them with a load balance, random, or round robin strategy. This also provides a cleaner way to select a worker from a subset based on any criteria that isn't handled by the action now: skills, location, language, etc.
• [Virtual Attendants/Simulator/Workers] The simulator for the 'set (variable) worker' action will now show worker names instead of IDs.
• [Worklists/Tickets/Import] Ticket worklists now provide the import option. This allows content from CSV files to update records and custom fields. The 'status' field accepts one of these values: open, waiting, closed, deleted. The 'watchers' field can accept a comma-separated list of worker names; e.g. "Jeff,Dan", "-all,Darren", or "-Dan,+Jacob". This feature is particularly useful when importing custom field information from external systems (including Cerb2 and Cerb3).
• [Parser/Scheduler] An error will now be logged in the parser when there is no default group configured.
• [Virtual Attendants/Support Center/Contacts] Implemented a new 'Contact registered in Support Center' event for Virtual Attendant behavior. This provides an event hook for automation when visitors successfully register a new account through the Support Center.
• [Support Center/Register] When visitors register for a new Support Center account, they will be prompted for their first and last name. If provided, this information will be set on their address record. This allows automation with the new Virtual Attendant events to include a name, when otherwise this would have been provided by the user at some point after registration.
• [CHD-3463] [Virtual Attendants/Snippets] Implemented a 'regexp_match_all' function in snippets which can match a pattern multiple times and return an array.