FAQ_En

FAQs

Please check the help page for media partners as well.

I can't show ads
Ads are not shown in Unity GameView
Crashes when runnning Android5 or lower version
I want to Hide banner ads and/or icon ads in specific situations
Interstitial ads do not appear
The function of showing ads when turning of apps for interstitial ads is ineffective after upgrading to v2.0.0 Unity Plug-in
I want to show nend ads by using AdMob mediation
Does nendSDK support IPv6 network?

I can't show ads

Please refer to the following items.

Is your ad space active?
Is your ad space ID correct?
- Is platform correct?（Android ID is used to iOS）
- Is ad format correct?（Banner ad ID is used for interstitial ad）
Is your language setting Japanese?
- Depending on language setting(except Japanese), if there is not enough amount of ad inventory, reception error happenes.

If the problem is not solved after checking above, please inquire from here.

Ads are not shown in Unity GameView

Please commence display test on an actual device. However, native ads can be checked on GameView, using test ID.

Crashes when runnning Android5 type or lower version

Check the content of crash with logcat.

java.lang.VerifyError Check if GooglePlayServices library is added to the project.
Please refer here for details.
Other errors Please contact us from here with your error log.

I want to Hide banner ads and/or icon ads in specific situations

You can hide ads by Hide() method at NendAdBanner and NendAdIcon class. If you want to display ads again, please use Show() method.
Please refer to API reference for the details.

using UnityEngine.SceneManagement;
using NendUnityPlugin.AD;

// Sample to hide banner ads when scene moves to another.
void GoToOtherScene ()
{
    // Hypothesize this as an Installation by a different script that are attached to GameObject with NendAdBanner.
    var banner = gameObject.GetComponent <NendAdBanner> ();
    banner.Hide ();
    banner.Pause (); // Ad rotation is paused at the same time.

    SceneManager.LoadScene ("OtherScene");
}

Interstitial ads do not appear

Please check the content of NendAdInterstitialShowResult which is notified in AdShown event of NendAdInterstitial.
In case AD_LOAD_INCOMPLETE, AD_REQUEST_INCOMPLETE or AD_DOWNLOAD_INCOMPLETE, this means ad load failed. Please display ads after ad load is successfully done.